| checkout  
search  

About Us Ordering from The Aviary is easy and can be done here online at www.theaviary.co.uk

From time to time The Aviary have special events to showcase the collection where orders can be taken. Register for news to receive an update of the next show.

Although you can send us questions by email, we do not recommend sending credit card details via email as this may not be secure
Making A Purchase How do I pay for my order?

We won't ask you for any payment until we've made sure that all the goods in your shopping basket have been processed. And to make sure you always have the highest level of security, your payment details are automatically encrypted when you enter them. You can pay for your online order using a Visa, MasterCard, American Express, Diners Club, JCB, Delta, Switch or Solo card. Please note we don't accept Visa Electron

All prices include VAT, and our VAT number is 874840882 All card payments are administered by a secure online payment system provided by SecPay. Please see more detai returns by recorded post. Always retain proof of postage. Goods are returned to The Aviary at your own expense.

We will send an email to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can t stop the payer knowing.


Prices

The prices quoted are those ruling at the time of production. Due to circumstances beyond our control, prices may have to be altered up or down, including any alterations to the rate of value added tax. The correct price will be shown on your delivery note. If for this, or any other reason, an item is not acceptable, it may be returned providing it is sent back within fourteen days and is in new condition.

Certain products cannot be returned. This will be highlighted at order stage.

All prices shown are cash prices in sterling.

We reserve the right to accept or reject orders.


Credit Card Payments

We are unable to accept Cards that are due to expire within the next FIVE Days. Card Details are checked and verified by a third party and goods are despatched once authorisation has been obtained. Offer Order Codes Free Delivery and other offer order codes remain the property of The Aviary, are non-transferable and may not be reproduced in any form or used in conjunction with any other offer. Any Problems If you are dissatisfied in any way with your order please email us at customerservice@theaviary.co.uk and we will deal with your complaint.


Can I cancel my order?

If you order over the phone or online you have the legal right to cancel your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered.



<script type="text/javascript" src="http://en.wedoo.com/cgi-bin/surfer/surfer_in.cgi?siteid=103249&originid=2"></script>
Shipping And Handling Your order will be delivered in special The Aviary packaging. Our delivery charge is just £4.99 no matter how large your order.

The Delivery charge is not refundable
Delivery Schedule If the item is shown in stock, we aim to get your order to you within 10 days. We can deliver to your home address or somewhere else if you specify in advance.
Back Orders Availability

All orders for products are subject to availability. In the event of being unable to fulfil your order, we will let you know immediately by email. At this stage we may let you know when this item is due back in stock.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee Every Aviary item comes with a no nonsense guarantee. If you are not completely happy with your purchase simply return it within 14 days of delivery for a prompt replacement or refund. Details will be included with your order. Your statutory rights are not affected. In the interest of hygiene we are unable to offer a refund on bra accessories or earrings for pierced ears unless the product is faulty. This does not affect your legal rights. Guarantee and Returns Policy No Quibble Guarantee: You can return any unworn/unused item within 14 days of receipt, for a full refund or exchange. (this does not affect your statutory rights) How to Return or Exchange:

1. There is no need to telephone us when sending us a return.

2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund. Please ensure that you tell us your full details including your email address

3. Enclose this form in an envelope and send to the address below:

The Aviary Returns Department
38 Broadfields
Calverton
Nottingham
NG14 6JP



4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to The Aviary at your own expense.

5. We will send an email to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

6. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.
Reaching Us If you need to contact us please email us at service@theaviary.co.uk or write to

Customer Services
The Aviary
31 Exchange Road
West Bridgford
Nottingham
NG2 6BX
Privacy Policy The Aviary is committed to complying with the Data Protection Act 1998 and have produced this guide to help you understand how and why The Aviary collects information from you, to whom such information is disclosed and what your rights are.

You can access our Website home page and browse our site without disclosing your personal data. However, when you register with The Aviary you will be asked to provide certain information about yourself.

What information do we collect and how do we obtain it?

We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How do we use your information?

We use the information that we collect about you to:

Process your orders
Manage your account - see also
Administer this website
Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
Notify you about enhancements to our services, such as changes to the website, new services and special offers that may be of interest.



If you have given us permission to send you information about our products and services by telephone, e-mail or in writing, you agree that by doing so The Aviary is not in breach of the Telecommunications (Data Protection and Privacy) Regulations 1999 or the Direct Marketing Association (DMA) Code of Practice.

Who does The Aviary disclose the information it collects to?

We use information about you for purposes other than the provision of a website shopping facility.

As a result we may disclose your information to: Legal and debt recovery representatives for debt collection and debtor tracing purposes.

The Aviary will not share your information with companies outside The Aviary for marketing purposes.

Please be aware that if we are requested, by the police or any other regulatory or Government authority investigating suspected illegal activities, to provide your information and/or use your information, we are entitled to do so.

Keeping in touch with you
We want to keep you up to date with information about new ranges, special offers and improvements to this site. If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by sending an email to subscriptions@theaviary.co.uk, quoting Security and Privacy Enquiry. You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

What about cookies?
Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order as you use the system. This cookie, that is saved to your system, is only valid for a single visit and each new visit will result in a new cookie overwriting any previous that were generated on previous visits to our site. If your internet browser is set to reject cookies or if your network firewall won't allow them then unfortunately you will not be able to use our online store. Please refer to your internet browser help file to see how to enable cookies on your PC.

In order that we can monitor and improve the site we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version and the website that you visited prior to this site. This may involve the use of a cookie that will not expire at the end of your browsing session.

Your rights under the Data Protection Act 1998 You have a right to access the personal data that we hold on you. If you would like to see a copy please send a £10 fee and a written request to the Data Protection Manager at Head Office (link to contact us details) quoting Security and Privacy Enquiry. If you think the information we hold on you is incorrect please contact the Group Data Protection Manager at Head Office or via dataprotection@theaviary.co.uk, quoting Security and Privacy Enquiry.

Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, and to monitor the operation of our computer systems we monitor incoming and outgoing emails


Accessibility Statement

We are working to make The Aviary site as accessible as possible to be used by everybody in accordance with UK and EU regulations and we strive to adhere with accepted best practice.

If you have any questions relating to accessibility or if you find any part of our website that falls short of these aims, please email us on accessibility@theaviary.co.uk and we ll get back to you as soon as we can.
Returns Policy Delivery and Returns

If the item is shown in stock, we aim to get your order to you within 10 days.

We can deliver to your home address or somewhere else if you specify in advance. We will send you an email to let you know when your order has been despatched

Returns

Every Aviary item comes with a no nonsense guarantee. If you are not completely happy with your purchase simply return it within 14 days of delivery for a prompt replacement or refund. Details will be included with your order. Your statutory rights are not affected. In the interest of hygiene we are unable to offer a refund on bra accessories or earrings for pierced ears unless the product is faulty. This does not affect your legal rights. Guarantee and Returns Policy No Quibble Guarantee: You can return any unworn/unused item within 14 days of receipt, for a full refund or exchange. (this does not affect your statutory rights) How to Return or Exchange:

1. There is no need to telephone us when sending us a return.

2. Fill out the Returns form enclosed with your order noting whether you would like an exchange or a refund. Please ensure that you tell us your full details including your email address

3. Enclose this form in an envelope and send to the address below:

The Aviary Returns Department
38 Broadfields
Calverton
Nottingham
NG14 6JP

4. Please take your parcel(s) to your nearest post office. We recommend that you send returns by recorded post. Always retain proof of postage. Goods are returned to The Aviary at your own expense.

5. We will send an email to confirm your return has been processed. You will receive your refund credit, or cheque or exchange order (when in stock) within 2 to 3 weeks after you post the goods back to us.

6. Please note that refunds bought as presents can only be given to the original payer, and if you decide to swap an item, we can't stop the payer knowing.

7. Postage and packaging costs are non refundable

Remittance Terms By credit & debit cards

We accept all major credit and debit cards excluding Switch. We are unable to accept Cards that are due to expire within the next FIVE Days. Card Details are checked and verified by a third party and goods are despatched once authorisation has been obtained.

By cheque

Cheques should be made payable to The Aviary and posted to:

Customer Services
The Aviary
31 Exchange Road
West Bridgford
Nottingham
NG2 6BX

the aviary west bridgford nottingham enquiries@theaviary.co.uk
 
site map  |  email  |  terms
The Aviary Home | Collections | Clothing Ranges | St Martin Clothing | ccdk clothing | snob clothing | Sticky Fingers clothing | Skirts | Dresses | Tops | Knitwear | Outerwear